Revalaunch | Frequently Asked Questions

FAQ

Last Updated: June 2026

Welcome to Revalaunch FAQ section. Here you’ll find answers to the most common questions about our handmade soaps, orders, shipping, and policies.

1. What products do you sell?

We specialize in handmade soaps and skincare products made with carefully selected ingredients. Each product is crafted in small batches to ensure quality and freshness.

2. Are your soaps natural?

Yes, our soaps are made using high-quality ingredients and are designed to be skin-friendly. However, as with all skincare products, we recommend confirming the ingredient list if you have sensitive skin or allergies as it may vary in products.

For Confirmation of Ingredients Contact Us at contact@revalaunch.com

3. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) across selected cities in Pakistan. Availability may vary depending on your location and courier service coverage.

4. How long does delivery take?

Lahore: 1–3 business days
Major Cities: 3–5 business days
Other Areas: 5–7 business days

Delivery times may vary due to courier delays, weather conditions, or public holidays.

5. How can I track my order?

Once your order is shipped, we will send you a tracking number via email or WhatsApp so you can track your parcel through the courier service.

6. Can I cancel my order?

Yes, you can cancel your order before it is dispatched. Once the order has been shipped, it cannot be cancelled and will follow our Returns & Exchange Policy.

7. What should I do if I receive a damaged product?

If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with clear photos. We will review your request and offer a replacement or refund if applicable.

8. Do you accept returns?

We only accept returns or exchanges for damaged, defective, or incorrect items. Due to hygiene reasons, used or opened products cannot be returned.

9. Are your products safe for sensitive skin?

Our soaps are generally suitable for most skin types, but we recommend doing a patch test before full use, especially if you have sensitive skin or allergies.

10. Do you offer custom or bulk orders?

Yes, we can accommodate custom and bulk orders for events, gifts, or businesses. Please contact us directly for pricing and customization options.

11. How can I contact you?

You can reach us here:

Revalaunch
📧 Email: contact@revalaunch.com
🌐 Website: revalaunch.com