Returns & Exchange

Returns & Exchange

Last Updated: June 2026

At Revalaunch, customer satisfaction is important to us. As our soaps and skincare products are handmade and personal care items, we maintain the following Returns & Exchange Policy to ensure product quality and hygiene standards.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges only in the following situations:

• You received a damaged product.
• You received the wrong product.
• The product arrived in an unusable condition.
• The item has a manufacturing defect.

To be eligible, you must contact us within 24 hours of receiving your order and provide clear photos of the product and packaging.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

• Opened or used soaps and skincare products.
• Products damaged due to misuse, improper storage, or normal wear.
• Products purchased during clearance or special promotional sales unless they arrive damaged or incorrect.

3. Exchange Process

If your exchange request is approved:

• The product must be returned in its original packaging whenever possible.
• Once the returned item is received and inspected, a replacement product will be shipped to you.
• Exchange requests are subject to product availability.

4. Refund Policy

Refunds may be issued only when:

• A replacement product is unavailable.
• The returned item meets the conditions outlined in this policy.

Approved refunds will be processed through the original payment method or another mutually agreed method within a reasonable timeframe.

5. Return Shipping

• If the return is due to a damaged, defective, or incorrect item, Revalaunch may cover the return shipping cost.
• If the return is not due to our error, shipping charges may not be refundable.

6. Order Cancellations

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation requests cannot be guaranteed and will be handled according to this policy.

7. Quality Assurance

Each handmade soap is carefully inspected before shipping. Due to the handcrafted nature of our products, slight variations in color, shape, design, fragrance, or appearance may occur and are not considered defects.

8. Contact Us

For return, exchange, or refund requests, please contact us:

Revalaunch
Email: contact@revalaunch.com
Website: revalaunch.com